Longer than usual wait times

Our Live Chat service is currently very busy and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account and find the answer to common queries. We're sorry for any inconvenience.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Already an npower customer?

Tell us if you've just moved home, or you're going to be moving soon.

Move home

New to npower?

If you're moving into a property we supply, get it switched to your name.

Move in

Questions we get asked about moving home

  1. How do I move home with npower?
  2. I’ve just moved home – what do you need from me now?
  3. I'm moving home - when will I get my final bill?

  1. What do I need to do if I have a new tenant moving into a property?
  2. I’m a new customer, when will I get my first bill or statement?
  3. I’m moving home, can I keep npower as my energy supplier?

Tell us you're moving

Move your energy to a new home, or move in a tenant if you're a landlord. And find more information to help with your move.

Go to our moving home hub

Ways to get in touch with us

Our Live Chat is currently very busy, and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. To get you to the right person faster, please have your account number handy when you contact us.

Live Chat

Sorry, live chat is currently unavailable

Live chat available

Facebook and Twitter

Talk to one of our social media team:

/npowerofficial

@npowerhelp

Call us

0800 316 8558

or

0330 100 8658

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information

Minicom or textphone

If you have hearing or speech difficulties and use a minicom or textphone, you can contact us on

0800 413 016

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information