Longer than usual wait times

Our Live Chat service is currently very busy and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account and find the answer to common queries. We're sorry for any inconvenience.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Meter readings help 

Stay on top of your energy with your online account 

  • Send meter readings
  • See when your next reading is due
  • Set meter read reminders
  • See your energy usage

Log in

More meter reading help

More information on how you can send your readings and set reminders, to help you get more accurate bills.

See more about meter readings

Ways to get in touch with us

Our Live Chat is currently very busy, and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. To get you to the right person faster, please have your account number handy when you contact us.

Live Chat

Sorry, live chat is currently unavailable

Live chat available

Facebook and Twitter

Talk to one of our social media team:

/npowerofficial

@npowerhelp

Call us

Give us a call on: 

0800 073 3000

or

0330 100 3000

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information

Minicom or textphone

If you have hearing or speech difficulties and use a minicom or textphone, you can contact us on

0800 413 016

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information