Longer than usual wait times

Our Live Chat service is currently very busy and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account and find the answer to common queries. We're sorry for any inconvenience.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Complaints help

  1. How to make a complaint
  2. Our annual complaints report
  3. Our complaints performance

Questions we get asked

  1. How does npower refund money to customers who have left?
  2. I left npower a while ago but still haven't received my final bill. Will I have to pay it?
  3. If I have a complaint about my energy tariff, who do I contact?

More information about complaints

Learn more about what happens and the steps involved when you make a complaint.

Get more help with complaints

Ways to get in touch with us

Our Live Chat is currently very busy, and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. To get you to the right person faster, please have your account number handy when you contact us.

Write to us

You can write to us about a complaint at:

Complaints Team, npower, PO Box 177, Houghton-le-Spring, DH4 9AQ

Call us

0800 316 9328

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

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