Contact us about a complaint
Find out how to get in touch with us if you need to make a complaint or talk to us about an existing complaint, and give us the opportunity to put it right.
Coronavirus (COVID-19)
We’re taking all necessary measures to help ensure the safety of our customers and employees.
More information about complaints
Learn more about what happens and the steps involved when you make a complaint.
Ways to get in touch with us
To get you to the right person faster, please have your account number handy when you contact us.
Email us
You can email us about a complaint at:
Write to us
You can write to us about a complaint at:
Complaints Team, npower, PO Box 177, Houghton-le-Spring, DH4 9AQ