Longer than usual wait time

Our Live Chat service is currently very busy and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account and find the answer to common queries. We're sorry for any inconvenience.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Look after your energy with your online account 

  • View and pay bills
  • Send meter readings
  • Understand your energy usage
  • Tell us you're moving

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Person using a smartphone to submit online meter readings

Ways to get in touch with us

To get you to the right person faster, please have your account number handy when you contact us.

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