Trying to get in touch?

With the coronavirus situation, you may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account to send a meter reading, make a payment or check you're on the best tariff. If you've lost power, see our emergency information for help.

Find out what we're doing about the coronavirus

Look after your energy with your online account 

  • View and pay bills
  • Send meter readings
  • Understand your energy usage
  • Tell us you're moving

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Not got an online account? 

It's easy and it only take a couple of minutes to activate your online account.

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Ways to get in touch with us

To get you to the right person faster, please have your account number handy when you contact us.

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