Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Help getting extra support

  1. Our Priority Services – how they can help you
  2. Financial help if you're struggling to pay

Questions we get asked

  1. What is the Warm Home Discount?
  2. Information about my circumstances - How can I change my consent settings?
  3. What can I do if I'm struggling to pay my energy bills?
  4. How is npower helping customers who are struggling to pay their energy bills?
  5. What happens if I can't pay my monthly Direct Debit?

More about extra support

Find more information about the additional support available to you if you need it.

Learn more about extra support

Ways to get in touch with us

To get you to the right person faster, please have your account number handy when you contact us. If you've been told your account has moved - or is now moving - to E.ON Next, please contact E.ON Next with any questions.