Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Help getting extra support

  1. Our Priority Services – how they can help you
  2. Financial help if you're struggling to pay

Questions we get asked

  1. What is the Warm Home Discount?
  2. Information about my circumstances - How can I change my consent settings?
  3. What can I do if I'm struggling to pay my energy bills?
  4. How is npower helping customers who are struggling to pay their energy bills?
  5. What happens if I can't pay my monthly Direct Debit?

More about extra support

Find more information about the additional support available to you if you need it.

Learn more about extra support

Ways to get in touch with us

To get you to the right person faster, please have your account number handy when you contact us.

Live Chat

Sorry, live chat is currently unavailable

Live chat available

Call us

Give us a call on: 

0800 073 3000

or

0330 100 3000

We're open:

Monday to Friday from 9:00am to 5:00pm.

View call charge information

Minicom or textphone

If you have hearing or speech difficulties and use a minicom or textphone, you can contact us on

0800 413 016

We're open:

Monday to Friday from 9:00am to 5:00pm.

View call charge information