Longer than usual wait times

Our Live Chat service is currently very busy and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account and find the answer to common queries. We're sorry for any inconvenience.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

More information on energy efficiency

Discover how you can make your home more energy efficient.

Learn more about energy efficiency

Ways to get in touch with us

To get you to the right person faster, please have your account number handy when you contact us.

Call us

0800 073 3000

or

0330 100 3000

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

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Minicom or textphone

If you have hearing or speech difficulties and use a minicom or textphone, you can contact us on

0800 413 016

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information