Longer than usual wait times

Our Live Chat service is currently very busy and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account and find the answer to common queries. We're sorry for any inconvenience.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Emergency and safety help

  1. Carbon monoxide safety
  2. How to report a gas emergency
  3. How to report an electrical emergency
  4. What to do if there's a power cut

Questions we get asked

  1. Who can I contact to report a power cut?
  2. How do I report a loss of gas supply?
  3. My prepayment gas meter is showing a fault message or the screen is blank - what do I need to do?
  4. Who can I contact in an emergency?

More emergency and safety information

Find help and advice on gas, electricity, and carbon monoxide safety in your home.

See more emergency and safety information

Ways to get in touch with us

Our Live Chat is currently very busy, and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. To get you to the right person faster, please have your account number handy when you contact us.

Call us

Give us a call on: 

0800 073 3000

or

0330 100 3000

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information

If you have a problem with your meter outside of these times, call our emergency metering team on:

0800 048 0540

Open Monday to Friday 8pm to 8am, and from 6pm Saturday until 8am Monday.

View call charge information