Get in touch for emergency and safety information
Longer than usual wait times
We’re taking all necessary measures to help ensure the safety of our customers and employees.
More emergency and safety information
Find help and advice on gas, electricity, and carbon monoxide safety in your home.
Ways to get in touch with us
Our Live Chat is currently very busy, and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. To get you to the right person faster, please have your account number handy when you contact us.
Give us a call on:
0800 073 3000
0330 100 3000
Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.
If you have a problem with your meter outside of these times, call our emergency metering team on:
0800 048 0540
Open Monday to Friday 8pm to 8am, and from 6pm Saturday until 8am Monday.