Boiler and central heating help

If you need help with your boiler and central heating, our troubleshooting videos could save you a call out – take a look.

Is your room too cold?

Having your thermostat at the wrong temperature is one of the most common causes of inefficient heating. Make sure you don’t make this mistake and watch our guide on how to get it just right.

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How to set your Room Thermostat from npower

Hi my names Andrew Fox from npower hometeam and I am a gas registered engineer and one of the common faults in most peoples houses is insufficient heating and I’m here today to talk you through room thermostats and the nominal temperature to have it set to.

By over heating your property it will cost you a lot more on your fuel bill. Also, under heating your property is not good for your health especially if you’re elderly.

Firstly we’re going to locate the thermostat and before we turn it on make sure the windows and doors are shut to keep the warmth in.

So now we’ve located our room thermostat the best temperature to have your thermostat set at is about 18 degrees (if you are elderly a few degrees more is advisable).

Once you have found your ideal temperature leave it set – turning it up and down will increase your gas bill.

Another way to save money is to check your radiator thermostats and to either turn them down in the room’s you’re not using or to put it on to its frost setting.

It may seem obvious but if you have a wireless thermostat check the batteries often – some times they may just need replacing.

If you are going out for the day or for a few hours, turn your thermostat down and that will also save you money.

Another way of keeping your property warm is to keep it well insulated either with cavity wall insulation or loft insulation or even draught proofing which can save you a lot of money.

For a quote or any other advice don’t hesitate, give us a call at npower hometeam (0800 0722 999)

Is your gas supply affected?

If you’re lacking heating or gas supply to your gas appliances, you may need to check your meter – here’s how you do it.

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How to check your Gas Meter with npower

Hi my names Andrew Fox from npower hometeam and I am a gas registered engineer.

A common issue in many peoples house holds is either a lack of heating or a lack of gas to their appliances.

Before you do any DIY make sure you know what you are doing. If unsure or in any doubt don’t hesitate to give npower hometeam a ring (0800 0722 999), or a gas registered engineer.

So if you’ve got a fault at your appliance the easiest way to check that you’ve got gas to it is to check your gas hob or your gas fire and make sure that they both work. If there is a failure at one of your appliances and there is no gas coming through to your hob or your cooker you may have a gas supply fault.

The next thing to do is check where your gas meter is; it may be under the stairs, or may be in the kitchen cupboard, or it may even be outside.

So now you’ve found your gas meter make sure it’s easily accessible and that you can’t smell any gas. If you do smell any gas give the emergency number a call on 0800 111 999 and step away from the gas meter if you’re using a mobile phone.

If there is no smell of gas make sure the handle is in the on position; so its in its upright position. If you have a pre-payment meter make sure there is credit on the meter itself.

So if the handle has been turned to the off position you need to turn the gas back on so you should be moving it back to its upright position, bear in mind if you can smell any gas whatsoever give the emergency number a call.

Now we’ve turned our gas back on if we go back to the appliances and make sure that they all work and then you’ll be perfectly fine.

So now you know how to do it that may save you a call out fee and stop me from coming out.

If you have any other problems don’t try and fix it yourself. Give us a call and we will come and fix it for you.

Have you got cold spots in your radiators?

If you have cold spots at the top of your radiator, bleeding them could resolve the issue. If you find them further down in the middle or bottom, these could be caused by a sludge build up – get in touch for further details.

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How to Bleed a Radiator with npower

Hi my names Andrew Fox from npower hometeam and I am a gas registered engineer and I’m here today to show you how to bleed your radiators and stop those cold spots coming on your radiator and keep you warm this winter.

So, we’ve got trapped air in the system and we know we have trapped air in the system because its cooler at the top of the radiator than it is at the bottom.

So what do we do? We’re going to bleed the radiator. It’s not difficult and we will go through it step by step and this will make the efficiency of the radiator a lot better.

Before you start you will need:

  • A Bleed Key
  • A rag or cloth to capture any water that comes out of the radiator
  • And if necessary a sheet to go over the floor to prevent any water going over the carpet

So, when you’re ready here’s how to bleed your radiator.

First of all switch off the boiler via the clocks or just turn it off via the power to stop the pumps from circulating so we don’t get splashed.

So, we go to our radiator and our bleed position will either be in the top right corner or the top left corner. We get our key, and you’ll know which side it is as the key will only go in one way; (it will fit snugly into it) put the key in the valve and turn it anti clockwise (a quarter of a turn).

All we’re doing now is getting rid of the air and replacing it with water. As soon as you get rid of the air you will get water coming out, it may be dirty and it may be warm – don’t worry that’s perfectly normal. Once you’ve seen a droplet of water come out, turn the key back clockwise and you’ve bled the radiator.

So now the jobs done, the radiator will work much more efficiently and cut down on your fuel bills.

For anything else, please contact our team.