Financial help and support

If you’re having trouble paying bills, let us know and we can help. Just get in contact with your account number and an up-to-date meter reading handy.

We’ll ask you a few questions about your situation to help work out a way to pay your bills.

And, depending on your circumstances, we can also give you more help and support alongside different payment options. It’s all part of our Statements of Service.

What happens if I don't contact you?

If you don’t let us know you’re having trouble, we’ll contact you and we could:

  • Pass your details to our debt recovery team
  • Arrange a visit to your home (which would add costs onto what you owe)
  • Apply for a warrant to fit a prepayment meter at your home

And if we can’t fit a meter we may have to disconnect your supply and charge for any extra costs, so it’s really important you let us know.

What about my credit rating?

Missing or being late with payments could affect your credit rating.

Like most big companies, we share your information with different Credit Reference Agencies, so problems with paying could mean trouble with borrowing money elsewhere.

You can find out more on our Credit Sharing Information page.

Where else can I get help?

If you need extra advice, there are plenty of places you can get help:

Need help with other utilities?

If you need help from your gas and electricity supplier, you may also want help with other utilities.

Water companies offer extra support in a similar way to gas and electricity companies. You can find out more at either or by contacting your Water Company.