Backbilling of our home customers
Normal credit meter backbilling
If you have a normal credit meter, when we issue a bill, we can only look to recover charges for the electricity or gas (or both) used in the last 12 months, unless any of these situations apply:
Prepayment meter backbilling
If you have a prepayment meter and we don’t load a debt or price increase in a timely manner, then we will write off the increased charges that we would have recovered for any period greater than 12 months. That is unless any of the following situations apply:
Energy UK Code of Practice for Accurate Bills
Find out what you can expect from us about your bills and statements and also what you can do to make sure that you receive the right bill at the right time.