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Our commitment to billing standards
From switching, to bills and refunds - find out what you can expect from us.
As a member of Energy UK’s Billing Code, we’re committed to the highest standards
We’re proud to be a member of the Billing Code as part of our commitment to providing you with the best possible service. We’ve signed up to this voluntary code to give you more confidence in the accuracy of your energy bills, making it easier than ever for you to take control of your energy use and costs.
As a subscriber to the Billing Code, we are thoroughly audited to ensure we are compliant in the following areas:
- Meter reading
- Energy bills and statements
For more information, you can visit Energy UK.Close dialog window