Help and support
We want to help you find what you're looking for. We have a selection of helpful articles, FAQs and guides which can give you the support you need.
Our prices are changing
If you’re on one of our standard variable tariffs, our gas and electricity prices will be changing on 1 April 2019 in line with Ofgem’s default tariff price cap. Find out why it’s happening and how it will affect you.
Did you know that you can manage your account online and resolve common issues quickly?
New to your npower online account?
Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.