FAQ

What is an Automated Meter Reading (AMR) meter?

Automated Meter Reading (AMR) meters (also known as advanced meters) are installed where the metering arrangements at a property mean it isn’t possible to install a Smart meter. It’s a condition of our supply licence that domestic customers with a Large Gas Meter or a Current Transformer Meter should have their meters converted to an AMR meter by 1 January 2021, so we are currently carrying out work to meet this deadline.

AMR meters offer a number of additional features over traditional models:

  • No need for meter reads: AMR meters can be read remotely, so you no longer need to submit manual reads or provide access for periodic meter reading visits to your home*
  • No more estimated bills: because meter reads are sent to npower automatically your bills will reflect actual, rather than estimated, usage*

How will the work carried out affect you?

For most gas customers, their existing gas meter can be upgraded to an AMR meter by installing a data logger device. The installation is carried out on behalf of npower by Utilitec. The work usually only takes about half an hour during which time there is no interruption in the gas supply.

Some gas customers will need to have their existing gas meter replaced before it can be upgraded to an AMR meter. The meter exchange will be carried out on behalf of npower by National Grid. The work usually only takes about an hour, during which time their gas supply will be temporarily disconnected. We will then arrange another appointment for Utilitec to install the data logger.

For electricity customers, their existing electricity meter will need to be exchanged for a new meter. An npower engineer will carry out this work which usually takes around 90 minutes during which time there is generally no interruption in the power supply (but if there is a need to turn off the power this will be discussed with the customer first).

There’s no extra cost to you for the equipment or work required to upgrade your existing meters to an AMR meter. However, in the unlikely event that we discover additional work is required in order to complete the upgrade, this will be discussed with you before your meter is exchanged or the gas data logger is installed.

Data choices

To find out more about your data choices and how we'll use your data, go to the AMR meter privacy notice.

Book your installation

To book an installation or to find out more about AMR meters, please call us on 0330 100 6979 between Monday to Friday from 8:00am to 5:00pm. and we’ll be happy to help.

 

*You’ll only receive an estimated bill or need to provide a reading if there’s a problem collecting or processing a reading. If we’re not able to receive or process the readings from your meter for any reason, we’ll get in touch to discuss. If only one fuel has an AMR or Smart meter, you may still need to provide meter readings for the other fuel and/or have a meter reader visit your property. Once you have AMR or Smart meters for both fuels, the only time we’ll generally need to visit you is when we’re required to carry out a routine safety check.

 

Phone calls: Calls may be monitored and/or recorded for security, quality or training purposes. Calls to 03 numbers will cost you no more than 01 and 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 03 number will be part of these. Please check with your operator for exact charges.