I'm a Test and Trace advisor, how do I contact npower about a coronavirus case?
If you’re a Test and Trace advisor, here’s how to get in touch with npower about a coronavirus case:
Call us on 0845 070 2807
(Lines are open 24 hours a day)
Or email us at firstname.lastname@example.org
These contact details are for official NHS Test & Trace use only, for enquiries relating to npower employees. The team does not have access to any customer billing systems and so aren't able to handle account queries from customers. If you're a customer and would like to discuss your account, contact our customer services team who will be able to help you.