On most tariffs you pay a daily standing charge, which covers the fixed costs of supplying electricity and gas to you. If you're entitled to a discount for paying by Direct Debit this will be taken off your daily standing charge.
We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will be part of these.
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