FAQ

I'm moving home, how do I move my Direct Debit?

Sorting out your energy when you move home can be stressful, so now you can do it all online - you'll just need to log in to or activate your online account.

Then if you want to take us with you we can help find the right tariff for your new home, and you'll be able to confirm or update your Direct Debit details for your new account.

You'll need a few things to get set up, including your:

  • New address
  • Date you stopped/started being legally responsible for the properties
  • Final meter readings (unless you have a Smart meter)

We'll also need to ask you a few questions about your new home, so please have as much info as possible to hand before you get started.

Are you a student?

Tell us about your move using just your account number and email address - you don't even have to log in.

Alternatively if you don't want to tell us online, you can talk to us no sooner than 10 days before you move. Just call our Home Move team on:

0800 316 8558 or 0330 100 8658
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

Call charge information
We may monitor and/or record calls for security, quality or training purposes. Calling us on an 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to a 0330 number will be part of these