FAQ

Who can I contact in an emergency?

Power cuts

To report a power cut, you can simply call 105 - it's a free nationwide number that will put you through to your local electricity network operator.

For gas related problems, such as reporting a gas leak, you can call the National Grid Emergency Line on 0800 111 999.

For more information on what to do in an emergency, please see our emergency and safety hub.

Meter problems

If you’ve lost your supply and believe it’s related to your meter and not the network, call the npower team on 0800 073 3000. We're open 8am to 8pm Monday to Friday, 8am to 6pm on Saturday.

If you’re calling outside of these times, please call our emergency metering team on 0800 048 0540 and we will be here to help you.

Issues could include leaking electricity meters, or your meter not working.

Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.

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