FAQ

Need help reading your mechanical digital meter?

Gas imperial meter

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Meter reading is 5218

To read your meter, note the main numbers only (white on black or black on white) from left to right.

  • Ignore any red numbers or numbers inside a red border.
  • Include any zeros in the main numbers (white on black or black on white).

Electricity mechanical digital meter

A mechanical digital meter can be single or two-rate.

To read your meter, write down the numbers from left to right.

  • Ignore any red numbers or numbers inside a red border.
  • Include any zeros in the main numbers (white on black or black on white).

Single Rate Meter

A single rate meter has one row of figures like the one below:

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Meter reading is 25821

Two-rate Meter

A two-rate meter has two rows of figures. One row is usually labelled 'low' or 'night' and the other is labelled 'normal' or 'day', like the one below:

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Meter reading is 90534 (low), 25821 (normal).

Always make sure both readings are provided in the correct order.