FAQ

Why can’t I continue to use my smart meter as a smart meter if I move to npower?

The UK government has committed to the mass roll-out of smart meters from summer 2014, so the government and the energy industry are working hard to agree a common specification for smart meters and the systems suppliers use to manage them.

This will allow energy suppliers to support all meter types. When this is in place, you’ll be able to switch suppliers and retain the ‘smart’ functionality of your smart meters, as long as the meters meet the agreed specifications. Until then, any smart meters inherited by npower will have to be treated as traditional meters.