I'm moving home - what do you need to know, and when?
If you're moving home we want to help make it go as smoothly as possible, which is why you can now tell us all about it online.
Just log in to or activate your account and we'll be able to close your old account and, if you want to take us with you, get you set up with a new tariff.
To sort out your energy online, you'll need your:
- New address
- Date you stop/start being legally responsible for the properties
- Final meter readings (unless you have a Smart meter)
And if you want us to supply your new home, please make a note of which meters are installed before you come online.
Are you a student?
Tell us about your move using just your account number and email address - you don't even have to log in.
Alternatively if you don't want to tell us online, you can call us with the above information no earlier than 10 days before you move. Chat to our Home Move team on:
0800 316 8558 or 0330 100 8658
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Call charge information
We may monitor and/or record calls for security, quality or training purposes. Calling us on an 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to a 0330 number will be part of these.