FAQ

I’ve just moved home – what do you need from me now?

If you've just moved, you can close your old account and choose a tariff for your new home online - all you need is to activate or log in to your online account.

Tell us you've moved online

You'll need your:

  • New address
  • Date you stopped/started being legally responsible for the properties
  • Final meter readings from your old home (unless you have a Smart meter)

If you'd like us to supply your new home, we'll also need to ask you a few questions about your new home, so please have as much info as possible to hand before you get started. Then we'll be able to help find the right tariff for you.

Are you a student? Tell us about your move using just your account number and email address - you don't even have to log in.

If you have any questions, you can contact us online or by phone.