FAQ

I’ve just moved home – what do you need from me now?

If you've just moved, you can close your old account and choose a tariff for your new home online - all you need is to activate or log in to your online account.

To sort out your energy online, you'll need your:

  • New address
  • Date you stopped/started being legally responsible for the properties
  • Final meter readings from your old home (unless you have a Smart meter)

If you'd like us to supply your new home, we'll also need to ask you a few questions about your new home, so please have as much info as possible to hand before you get started. Then we'll be able to help find the right tariff for you.

Are you a student?

Tell us about your move using just your account number and email address - you don't even have to log in.

Alternatively if you don't want to go online, you can call our Home Move team on:

0800 316 8558 or 0330 100 8658
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

Call charge information
We may monitor and/or record calls for security, quality or training purposes. Calling us on an 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to a 0330 number will be part of these.