FAQ

If I send you an online meter reading why do your agents need to read the meter in my house?

To make sure your meter is safe and accurate, we must check it at least once every 2 years. We’ll take a meter reading while we’re there.

If your meter is outside and easily accessible, you won’t need to be there while we inspect it and take a meter reading.

If we need access to your property, we’ll arrange an appointment and will need you there.

If you want to talk to us about a meter reading, you can chat to one of our team Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.