FAQ

A friend/member of my family has passed away and they have an account with npower, what do I need to do?

Our Bereavement Team is here to help you.

We're committed to giving you as much support as we can. If you've suffered a personal loss recently, paperwork's probably the last thing on your mind at the moment. We'll do all we can to make any enquiries completely stress-free.

Our dedicated Bereavement Team is trained to make sure we're helping you as much as we can, they will support you through this difficult time.

To start the registration process you will need to gather the following information:

  • Your relationship to the deceased
  • The date the person passed away
  • The customer's address and account details
  • A contact phone number for you
  • Details about who'll be responsible for the account moving forwards

Tell us about a bereavement online 

Contact the bereavement centre

To contact us after a bereavement, please call us on 0800 197 4033 or 0330 100 8633 from a mobile. We're here from 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays.

Calls may be monitored and recorded for training and security purposes.

Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.