FAQ

Can I switch tariff or supplier if I have a Smart meter?

Yes. You're free to switch npower tariffs or switch to another supplier if you've had a Smart meter installed, in line with the terms and conditions of your current tariff.

Wherever possible your new supplier will make sure the smart functions of the meter, such as remote meter reading, are still available to you.

If you've had a Smart meter installed by another supplier you can still switch to npower as normal but for now we'll treat your meter(s) as a traditional meter and we'll send a meter reader to read your meter. You can also provide a meter reading to us yourself. You can send us your reading online at npower.com/meterread or by calling us on 0800 073 3000 from a landline, or 0330 100 3000 if you're calling from a mobile phone. Lines are open 8am - 8pm Monday to Friday and 8am to 6pm on Saturdays.

 

Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.

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