FAQ

What can I do if I'm struggling to pay my energy bills?

We're committed to helping customers who are genuinely struggling to pay their bills by offering them debt management solutions and repayment plans to suit their budget and needs.

If you're having difficulty paying your bills, or having difficulty with regular payments you are making to us, please contact us immediately and we'll discuss the options available. We can look at a range of measures, such as letting you pay the debt off in regular installments by joining a budget scheme. And of course, we can also suggest ways to help you take steps to reduce your energy usage to help reduce your bills. We're here to help you find a solution

Need help with other utilities?

If you need help from your gas and electricity supplier, you may also want help with other utilities.

Water companies offer extra support in a similar way to gas and electricity companies. You can find out more at either http://www.ofwat.gov.uk/households/customer-assistance/ or by contacting your Water Company.

 

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