FAQ
How do I get a replacement payment device for my prepayment meter?
Please contact us and we will arrange for a replacement key or card.
If you have lost or damaged your key or card please refer to 'our 'Your payment key or card' pages.
Other questions we get asked
- Do I need to put extra credit on my prepayment meter over holiday periods?
- Can I switch supplier if I have a prepayment meter and am in debt with my supplier?
- I have a credit on my prepayment meter - am I entitled to a refund?
- How can I check how much debt is on my prepayment meter?
- How do I reset my prepayment meter?
