FAQ
How do I get a replacement payment device for my prepayment meter?
Please contact us and we will arrange for a replacement key or card.
If you have lost or damaged your key or card please refer to 'our 'Your payment key or card' pages.
Other questions we get asked
- I’m moving home and had credit on my prepayment meter – how do I get a refund?
- Can I exchange my credit meter for a prepayment meter?
- How do I get a new prepayment card/key for my prepayment meter?
- The display on my gas meter is showing ‘Battery low’. What do I need to do?
- The display on my prepayment gas meter is showing a fault message or the screen is blank, What do I need to do?
