FAQ
How do I get a replacement payment device for my prepayment meter?
Please contact us and we will arrange for a replacement key or card.
If you have lost or damaged your key or card please refer to 'our 'Your payment key or card' pages.
Other questions we get asked
- How do I reset my prepayment meter?
- How do I get a new prepayment card/key for my prepayment meter?
- How can I check how much debt is on my prepayment meter?
- I have not received a gas card for my prepayment meter that has recently been installed.
- I’m moving home and had credit on my prepayment meter – how do I get a refund?
