FAQ

I'm moving home - when will I get my final bill?

When you get your final bill will depend on things like your move out date, your account status and when you send us your meter readings.

Once you've sent us your readings, we should get your final bill to you within 7-10 days. Sometimes your final bill can be delayed, but if this happens we'll let you know once we've closed your account. When you log in to your online account you'll find a clear view of your balance, energy usage and any payments or refunds in your simple bill summary.

Tell us about your move online

We'll need your:

  • New address
  • Date you stop/start being legally responsible for the properties
  • Final meter readings from your old home (unless you have a Smart meter)

And if you want us to supply your new home, we can even help find a tariff that's right for you.

Are you a student? Tell us about your move using just your account number and email address - you don't even have to log in.

If you have any questions, you can contact us online or by phone.