FAQ

I'm moving home - when will I get my final bill?

When you get your final bill will depend on things like your move out date, your account status and when you send us your meter readings.

Once you've sent us your readings, we should get your final bill to you within 7-10 days. Sometimes your final bill can be delayed, but if this happens we'll let you know once we've closed your account. When you log into your online account you'll find a clear view of your balance, energy usage and any payments or refunds in your simple bill summary.

You can tell us about your move online - just log in to or activate your online account and give us your:

  • New address
  • Date you stop/start being legally responsible for the properties
  • Final meter readings from your old home (unless you have a Smart meter)

And if you want us to supply your new home, we can even help find a tariff that's right for you.

Are you a student?

Tell us about your move using just your account number and email address - you don't even have to log in.

Alternatively, if you don't want to tell us online, you can call us with the above information no sooner than 10 days before you move. Just speak to our Home Move team on:

0800 316 8558 or 0330 100 8658
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

Call charge information
We may monitor and/or record calls for security, quality or training purposes. Calling us on an 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to a 0330 number will be part of these.