FAQ

Who are MeterPlus?

MeterPlus is a distinct and separate part of npower providing services to npower customers in the North of England and the Midlands.

These services include:

  • Meter reading - reading electricity and gas meters to make sure we have accurate information about the energy you use.
  • Meter installations - fitting a range of electricity meters for our customers, including prepayment key and card meters.
  • Meter inspections - carrying out a safety check of your gas and electricity meters, to make sure they're safe to use.
  • Visiting customers - helping customers who are finding it hard to pay for their energy.

If you've been contacted by one of our MeterPlus agents and you need to call us, please contact:

Landlines: 0800 073 3000

Mobiles: 0330 100 3000

Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.