FAQ

If I move house, will I have to wait until my 6 monthly statement is due before you send it to me?

If you move house we'll be able to get your final bill out 7-10 days after you've sent us your final meter readings, so you don't have to wait. Sometimes this can be delayed by things like an outstanding balance, but if this happens we'll let you know once we've closed your account.

If you're moving, it's easy to tell us online  - all you need is to activate or log in to your online account.

Just let us know your:

  • New address
  • The date you're no longer responsible for the property
  • Final meter readings from your old address (unless you have a Smart meter)

And if you want to take us with you to your new home, we can help find a tariff that's right for you as well.

Are you a student?

Tell us about your move using just your account number and email address - you don't even have to log in.

Alternatively if you don't want to tell us online, you can call our Home Move team on:

0800 316 8558 or 0330 100 8658
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

Call charge information
We may monitor and/or record calls for security, quality or training purposes. Calling us on an 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to a 0330 number will be part of these