FAQ

Who can I contact to report a power cut?

No power?

Credit meter customers

If you experience a power cut, simply call 105 for free.

105 is the new nationwide number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses.

Alternatively, you can find their details on our electricity distributors page.

If your Network Distributor identifies that there's not a problem with your supply, there could be a fault internally and you will need to call a qualified electrician. Before you do this, take a look at our power cut help page.

Prepayment customers - it's worth checking...

Your meter may have run out of credit.

Check your meter display - if it shows an amount followed by 'DEBT', this means you've run out of credit. You'll need to charge your key with the minimum amount displayed at your local outlet.

If the supply is off and you have credit on your meter, it's likely there's an internal fault in your home. Check your trip switches are set to 'ON'. If this fault reoccurs or the trip switch fails to re-set. Please contact a qualified electrician.

If the screen on your meter has no displays when you press the blue button, then there may be a power cut in your area. Take a look at our power cut help page for more information.