FAQ

Is it true that from 1 September 2017 I can take up a single-rate tariff offer without changing my meter?

Yes. From the 1 September 2017 you can move to one of our single-rate tariffs without exchanging your meter, via our npower Select, a brand within the npower group.  It's important to note that to take up a single-rate tariff, you'll need to give up your non-standard tariff (NST).

If you are an existing npower customer and have a 24 hour Standard single-rate meter or an Economy 7 rate meter as part of an existing multi-meter electricity  account, you don't have to wait until September 2017 to move this meter to a range  of single-rate tariffs.  Call us on 0800 048 0575 or 0330 100 7575 and we can discuss the tariff options available to you.