FAQ

How do I read my electricity Smart meter?

Have a look at the display panel on your Smart meter, normally it’ll be blank. Press button ‘A’ or ‘B’ to wake the screen up. Press button ‘A’ again to show the meter reading and make a note of the numbers including any zeros. There’s no need to note down any number(s) after the decimal point.

If you have a single rate meter: Always read the ‘R1’ register and simply write down the numbers from left to right.

If you have a two-rate meter: You’ll only need to read the ‘R1’ and ‘R2’ registers. Press button ‘A’ to cycle through the readings and write down each one as it appears.

If it’s peak time when you read the meter, the active register shows your Day/Normal rate reading. If it’s off peak the meter will show your Night/Low rate reading. You’ll notice that one of the registers has “Now” in the top right hand corner of the display. This shows your active register.