What is Live Chat?

Live Chat is a quick and easy way to get in touch with us. It connects you to a real person who can help find an answer to any issues you're having.

And because you won't need to wait long for a chat advisor, it's often quicker than calling us.

You can use Live Chat to talk to us about:

• Comparing and choosing a tariff
• Moving in and out of a home
• Updating meter readings
• Help with using your online account
• Your prepayment (pay as you go) meter
• Bereavement
• General help and advice
• Sales