What is Live Chat?
Live Chat is a quick and easy way to get in touch with us. It connects you to a real person who can help find an answer to any issues you're having.
And because you won't need to wait long for a chat advisor, it's often quicker than calling us.
You can use Live Chat to talk to us about:
- Comparing and choosing a tariff
- Moving in and out of a home
- Updating meter readings
- Help with using your online account
- Your prepayment (pay as you go) meter
- General help and advice