FAQ

What is Live Chat?

Live Chat is a quick and easy way to get in touch with us. It connects you to a real person who can help find an answer to any issues you're having.

And because you won't need to wait long for a chat advisor, it's often quicker than calling us.

You can use Live Chat to talk to us about:

  • Comparing and choosing a tariff
  • Moving in and out of a home
  • Updating meter readings
  • Help with using your online account
  • Your prepayment (pay as you go) meter
  • Bereavement
  • General help and advice
  • Sales

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