FAQ

Can I have my meter moved for free?

If no one in your household is safely able to access your prepayment meter we may be able to move your meter free of change. Contact us to find out if you're eligible and we'll help arrange for it to be moved.

Just call our Priority Services team on 0800 073 3000 or 0330 100 8669, Monday-Friday 8am-8pm or Saturday 8am-6pm.

Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calling us on an 0808 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to a 0330 number will be part of these.