FAQ

If I have a complaint about my energy tariff, who do I contact?

If you have a complaint about your tariff please contact our complaints team on 0800 316 9328 from your landline or 0330 100 8628 from your mobile. The team is available Monday to Friday 8am to 6pm, Saturday 8am to 2pm.

Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.