Will my Smart meter(s) be in the same place as my old meters?
Yes. We’ll install them in the same place as your existing meters and take away your old one(s) for recycling or safe disposal. Your Smart energy display can then be placed where it’s convenient for you and where it receives a good signal from the Smart meter(s).
We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will be part of these.
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