FAQ

How do I get a new prepayment card/key for my prepayment meter?

Let's help you get a replacement as soon as possible

If you need a replacement key or card just call us we'll be happy to help.

Before you order a replacement, it's useful to check our prepayment guides, to see if there's another way to fix the problem

It will depend if you use a key or card for your meter, but you can pick up a replacement at a local store or we'll send you one in the post.  

If we post a replacement out to you, it could take 3 working days to arrive.

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