How do I get a new prepayment card/key for my prepayment meter?
Let's help you get a replacement as soon as possible
If you need a replacement key or card just call us we'll be happy to help.
Before you order a replacement, it's useful to check our prepayment guides, to see if there's another way to fix the problem
It will depend if you use a key or card for your meter, but you can pick up a replacement at a local store or we'll send you one in the post.
If we post a replacement out to you, it could take 3 working days to arrive.