Frequently asked questions
Search our frequently asked questions (FAQs) or select one of the most popular questions below.
Did you know that you can manage your account online and resolve common issues quickly?
- Manage payments
- Download bills
- Set up meter reading reminders
- Provide meter readings
- View bills
- Change Direct Debit
New to your npower online account?
Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.
