partnered with EcoAct, who’ve carried out an audit and given Go Green Energy
Fix their stamp of assurance to say the tariff meets its green standards.
Are you new to npower?
Good news. We’ve speeded up how long it takes to switch to us. On average,
it now takes just 17 days. You can even track your switch with your online
Easy online account management
You’ll need an online
account with this tariff. Use it to see your bills and make payments, send
meter readings, track and compare your energy usage with other households
like yours and more. You can also try our handy mobile app.
The TIL gives you all the information you need about a tariff in a
standard format, to let you easily compare products. Each TIL is
specific to the location of your property, fuel type (Gas or
Electricity) and payment method.
The TIL contains information about the tariff, such as, costs for unit
rates, standing charge costs
We’ve summarised some of the important things you need to know about Go Green Energy
Fix November 2021 below, but please be sure to download and read through our terms and
Plus, once you’ve been using gas or electricity on this tariff for over 90 days, we’ll work with Trees
for Cities to plant a tree in the UK to help bring environmental benefits to
Prices are fixed until 30 November 2021, subject to governmental or regulatory
A £30 per fuel early exit fee may be applied before 12 October 2021
You’ll already have or, if eligible, agree to have Smart meter(s) installed at your property.
This tariff is available to customers with standard credit or Economy 7 credit
meters. A restricted credit meter version of the tariff is
also available via npower or npower Select.
This tariff is available to new or existing customers who pay by fixed monthly
or variable quarterly Direct Debit, or Receipt of bill. Unfortunately it’s not
available to customers with prepayment meters
You’ll need to manage your account online and get your bills and other key
communications via email.
We regularly estimate how much energy we think you’re using, it helps us to make
sure we purchase enough certificates to cover what you’ve used.
Please note that if you start using more gas or electricity, then the amount you pay
us will increase even though the price per unit remains the same.
Your prices may increase if you change your meter type or the way you pay, or you no
longer meet our eligibility criteria for this tariff.
If there’s a change in the rate of VAT chargeable for the energy we supply, this
could also increase the charges you pay.
£1,138 average annual cost, including Direct Debit discounts and VAT at the reduced
rate of 5%, and based on:
a customer with standard single rate meters
typical annual average consumption of 3,100kWh electricity and 12,000kWh gas
payment by Direct Debit
costs averaged across mainland UK
Your actual annual cost will vary depending on:
whether you get both your electricity and gas from us, or just a single fuel
whether discounts apply
your meter type
your payment type
Annual charges may be higher than our standard charges.
Correct as at 07.11.19.
After 30 November 2021, you’ll automatically move to our cheapest Standard variable
tariff applicable to you or another applicable tariff. We’ll let you know at the
Smart Meter Installation
You'll already have or, if eligible, agree to have a Smart meter installed at your property for gas and/or electricity (as applicable) within 4 months of signing up for the tariff (or within 4 months of becoming eligible if you’re not already).
We split the amount you pay us into two parts - the amount you pay for the energy
you actually use, and also a standing charge for the cost of delivering and
supplying energy to your home. You’ll pay a standing charge no matter how much you
use. Standing charges vary depending on your tariff, and are different for gas
compared to what they are for electricity.
Direct Debit Discounts
We’ll reduce your daily standing charge if you pay by Direct Debit. So over a year
you’ll get £40 off your electricity and £50 off your gas. Subject to change.
We’ll use your own meter readings to create your bills whenever we can. If we can’t
then we’ll estimate how much energy you’ve used, using industry standard
information. Please note that our agents still need access to your meter to take
readings sometimes and to carry out important safety checks.
Changing your tariff or supplier: If you decide you want to switch
tariff or supplier before 12 October 2021, an exit fee of £30 per fuel may apply.
Offer subject to availability and may be withdrawn, suspended or amended at any time.