Activate your online
account to see your bills and make payments, send meter readings, track and
compare your energy usage with other households like yours and more. You
can also try our great new mobile app.
The TIL gives you all the information you need about a tariff in a
standard format, to let you easily compare products. Each TIL is
specific to the location of your property, fuel type (Gas or
Electricity) and payment method.
The TIL contains information about the tariff, such as, costs for unit
rates, standing charge costs
We’ve summarised some of the important things you need to know about Fixed Energy September 2020 below, but please be sure to download and read through our terms and
Prices are fixed until 30 September 2020, subject to governmental or regulatory
A £30 per fuel early exit fee may be applied before 12 August 2020.
You'll already have or, if eligible, agree to have Smart meter(s) installed at your property.
This tariff is available to customers with standard credit or Economy 7 credit
meters. A restricted credit meter version of the tariff is
also available via npower or npower Select.
This tariff is available to new or existing customers who pay by fixed monthly or
variable quarterly Direct Debit or Receipt of Bill. Unfortunately it's not
available to customers with prepayment meters.
£1,134 average annual cost, including Direct Debit discounts and VAT at the reduced
rate of 5%, and based on:
a customer with standard single rate meters
typical annual average consumption of 3,100kWh electricity and 12,000kWh gas
payment by Direct Debit
costs averaged across mainland UK
Your actual annual cost will vary depending on:
whether you get both your electricity and gas from us, or just a single fuel
whether discounts apply
your meter type
your payment type
Annual charges may be higher than our standard charges.
Correct as at 10.06.19.
After 30 September 2020, you’ll automatically move to our cheapest Standard variable
tariff applicable to you or another applicable tariff. We’ll let you know at the
Smart Meter Installation
You'll already have or, if eligible, agree to have a Smart meter installed at your property for gas and/or electricity (as applicable) within 4 months of signing up for the tariff (or within 4 months of becoming eligible if you’re not already).
We split the amount you pay us into two parts - the amount you pay for the energy
you actually use, and also a standing charge for the cost of delivering and
supplying energy to your home. You’ll pay a standing charge no matter how much you
use. Standing charges vary depending on your tariff, and are different for gas
compared to what they are for electricity.
Direct Debit Discounts
We’ll reduce your daily standing charge if you pay by Direct Debit. So over a year
you’ll get £40 off your electricity and £50 off your gas. Subject to change.
We’ll use your own meter readings to create your bills whenever we can. If we can’t
then we’ll estimate how much energy you’ve used, using industry standard
information. Please note that our agents still need access to your meter to take
readings sometimes and to carry out important safety checks.
Changing your tariff or supplier
If you decide you want to switch tariff or supplier before 12 August 2020, an
exit fee of £30 per fuel may apply.
Offer subject to availability and may be withdrawn, suspended or amended at any