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npower Fuel Bank™:
Powering positive change

Increasingly, we are seeing more families face difficult choices on where to spend limited income and who end up having to decide between electricity, gas, food, or the rent. 2015/16 saw over 1.1 million emergency food parcels* handed out across the Trussell Trust and Durham Christian Partnership foodbank network to people in food crisis. These people are often also in fuel crisis and have to make the choice between ‘heating or eating’, which can lead to a series of health issues if they decide to ‘self-disconnect’ (where they can’t afford to top up their prepayment meter).

We believe that people shouldn’t have to make this choice. Foodbanks provide a unique opportunity to reach people in fuel crisis, in some cases before they reach that point, and offer them a helping hand. That’s why we’ve partnered with The Trussell Trust and Durham Christian Partnership to support those who need it most, by giving them the funds needed to keep their lights and heating on for up to two weeks.

The new npower Fuel Bank™ is here to help

There are now a total of 14 revolutionary new npower Fuel Banks springing into action up and down the country. Thanks to Fuel Banks, people who have been referred to a participating Trussell Trust or Durham Christian Partnership foodbank, and who have a prepayment meter, can receive a voucher for fuel that will help them to get their power back on within a few hours.

During its trial year in 2015, this pioneering scheme handed out 7,000 vouchers to people in need across Kingston on Thames, Durham, Gloucestershire and the Wirral. With new npower Fuel Banks rolled out this year across Birmingham, Sheffield, Hull, Hastings, Brent, Glossop, Glasgow and Cardiff, we’re hoping to help thousands more.

We’ve seen first-hand what a difference it can make. Which is why we’re proud to be committing to support the scheme until March 2018.

If you want to know more about how the scheme works, please contact

* This figure refers to volume of people who received food parcels from a Trussell Trust or Durham Christian Partnership Foodbank in the financial year 2015/2016 and does not represent unique users.