About your Smart meter installation
Here's what you need to know about getting a Smart meter installed.
On installation day
If we have your mobile number, our installers will call when they are on the way and show you photo ID when they arrive.
The installers will need to turn off your gas and electricity supplies for about 30 minutes each. They’ll also need you to switch off and unplug any sensitive electrical equipment, like computers, satellite systems or things your business may be reliant upon – so please bear this in mind when you agree your appointment.
Once your new Smart meters are installed, they’ll show you how your Smart meters and Smart energy display work, and how they can help you see where you could be saving energy and money.