Smart meters for businesses
They let us take remote meter readings, which can help you manage your budget by ending estimated bills*.
* Unless there’s a problem collecting a reading
We’re working with the government, industry regulator and health organisations to make sure we follow the very latest advice and are as prepared as we can be. Our priority remains keeping all our customers on supply and helping people to stay safe. Because of the current situation, we have decided to cancel all Smart meter installation appointments and we won't be taking any new bookings at the moment.
Already have a Smart meter installation appointment?
Find out what to do before the appointment and what happens on the installation day.
What is a business Smart meter?
A Smart meter is a gas or electricity meter that shows you how much energy your business is using in kilowatt hours (kWh). It also shares your energy usage directly with us. This saves you the hassle of taking meter readings and means you can wave goodbye to the uncertainty of estimated bills*.
What kit do I need for my Smart meter?
We’ll supply all the standard kit you need at no extra cost. If you get both fuels from us, this includes the following:
Smart gas and electricity meters
A Smart gas meter monitors the gas your business uses and refreshes your display every 30 minutes.
A Smart electricity meter records your business electricity usage and refreshes your display every 10 seconds – giving you near real time data.
Smart Energy Display
This shows how much energy you’re using in kWh and gives you the chance to see where you could be saving energy and money.
If you only get one of your fuels with us, you'll need to contact your other energy supplier to set you up with a Smart meter for your other fuel type. Why not switch to npower for both fuels, call us or get a quote online.
*All of your bills will be based on your actual usage unless there is a problem collecting a reading.
Meeting the Smart Metering Installation Code of Practice
Your business is important to us. And that means we want to give you the best levels of service.
Our installation work meets the Ofgem-approved Smart Metering Installation Code of Practice (SMICoP).
SMICoP was developed to make sure you receive a high standard of service in all aspects of your Smart meter installation.
The Code of Practice covers:
- training and accreditation of the meter installers
- scheduling visits
- installation and testing of the system
- demonstrating how to operate your meter
- communication with you before, during and after installation
- fault resolution and feedback
We’ll write to you and let you know when we’re ready to install your Smart meter. Please use the contact details included on your installation letter to confirm that the installation date is ok with you.
See the Code of Practice (PDF, 1106KB)
How we use your Smart data
Your energy data is sent to us automatically* – and how much information we collect is up to you.
Unless you tell us differently, we’ll collect a single meter reading from your meter each day. We will use your energy data to track trends in energy consumption and analyse your energy data, to calculate your energy usage and any debt or credit accrued, to identify and fix faults or issues with your meter more quickly, and to carry out internal reporting, modelling and analysis to understand our customers better.
* You’ll only need to provide a read or receive an estimated bill if there’s a problem collecting or processing a reading.