Coronavirus (COVID-19)

We’re working with the government, industry regulator and health organisations to make sure we follow the very latest advice and are as prepared as we can be. Our priority remains keeping all our customers on supply and helping people to stay safe. Because of the current situation, we have decided to cancel all Smart meter installation appointments and we won't be taking any new bookings at the moment.

Find out what we're doing about the coronavirus

How do I get a Smart meter for my business?

We’ve started a programme to provide a Smart meter for every one of our business customers. We’re currently working our way through the UK. Register your interest and we’ll let you know when you can get yours.

Already have a Smart meter installation appointment?

Find out what to do before the appointment and what happens on the installation day.

About your Smart meter installation

What is a business Smart meter? 

A Smart meter is a gas or electricity meter that shows you how much energy your business is using in kilowatt hours (kWh). It also shares your energy usage directly with us. This saves you the hassle of taking meter readings and means you can wave goodbye to the uncertainty of estimated bills*.

What kit do I need for my Smart meter?

We’ll supply all the standard kit you need at no extra cost. If you get both fuels from us, this includes the following:

A cafe employee in an apron using a tablet device

Smart gas and electricity meters

A Smart gas meter monitors the gas your business uses and refreshes your display every 30 minutes.

A Smart electricity meter records your business electricity usage and refreshes your display every 10 seconds – giving you near real time data.

Lights in an office building

Smart Energy Display 

This shows how much energy you’re using in kWh and gives you the chance to see where you could be saving energy and money.

If you only get one of your fuels with us, you'll need to contact your other energy supplier to set you up with a Smart meter for your other fuel type. Why not switch to npower for both fuels, call us or get a quote online.

Smart Energy Display user guide (PDF, 5.1 MB)

*All of your bills will be based on your actual usage unless there is a problem collecting a reading.

A Smart energy display

How can Smart meters benefit my business? 

  • See at a glance how much energy your business uses
  • Learn what part of your business uses the most energy (see how your Smart meter display changes as you turn equipment on and off)
  • Manage your budget more effectively by ending the need for estimated bills* and developing more accurate internal forecasts
  • The less energy your business uses, the lower your energy bills will be
  • Cut your energy use and you’ll lower your carbon footprint - doing your bit for the planet

* Unless there’s a problem collecting a reading.

A business woman at a desk working on a laptop computer

Meeting the Smart Metering Installation Code of Practice

Your business is important to us. And that means we want to give you the best levels of service.

Our installation work meets the Ofgem-approved Smart Metering Installation Code of Practice (SMICoP).

SMICoP was developed to make sure you receive a high standard of service in all aspects of your Smart meter installation.

The Code of Practice covers:

  • training and accreditation of the meter installers
  • scheduling visits
  • installation and testing of the system
  • demonstrating how to operate your meter
  • communication with you before, during and after installation
  • fault resolution and feedback

We’ll write to you and let you know when we’re ready to install your Smart meter. Please use the contact details included on your installation letter to confirm that the installation date is ok with you.

See the Code of Practice (PDF, 1106KB)

How we use your Smart data

Your energy data is sent to us automatically* – and how much information we collect is up to you.

Unless you tell us differently, we’ll collect a single meter reading from your meter each day. We will use your energy data to track trends in energy consumption and analyse your energy data, to calculate your energy usage and any debt or credit accrued, to identify and fix faults or issues with your meter more quickly, and to carry out internal reporting, modelling and analysis to understand our customers better.

You can change your data choice at any time by contacting us via phone, post or email. For full details about your data choices, how to contact us, and how your data is used, see our privacy policy.

* You’ll only need to provide a read or receive an estimated bill if there’s a problem collecting or processing a reading.

Smart meter information - a guide to your rights and choices (PDF, 959 KB)