It's business as usual

The good news for you is that for now there's no change to your npower account, your payments or your energy supply. It’ll take a while before all of our customers can be supplied by E.ON, and we’re working hard to make the changeover as smooth as possible for you.

If you get your energy from us for your home, please see our information about npower and E.ON for home energy customers.

Questions about npower and E.ON

We've put together some common questions and answers to help you understand how you might be affected by the changeover.

Questions about npower and E.ON

Find out about E.ON

If you’d like to know more about E.ON and the products and services they offer to business customers, head to the E.ON Business website.

Changes to our privacy policy

As part of getting ready for you to be supplied by E.ON, we’ve made some updates to our privacy policy. The changes take effect from January 2020 and don't negatively affect you as a customer. You'll receive a letter or email, summarising these changes, which we encourage you to read through.

For more information on how we look after our customer data, please see our privacy policy in full. If you want to understand more about how E.ON looks after its customers’ data you can read E.ON's privacy notice on their website .

Changes to our conditions of supply

As part of getting ready to move your account to E.ON, we’ve updated our conditions of supply – now called Standard terms and conditions for small business customers (April 2020). The changes take effect from 1 April 2020.

How E.ON will deal with your consent preferences

We’re going to pass on the data consent preferences you've chosen to E.ON, and they will continue to process this information for the same purposes as we do now. If anything changes in the future they'll let you know.

Change your preferences

If you don’t want us to share this information, or you want to check or change your data consent preferences, you can log in to your online account or contact us to make any changes. Remember you can change your mind at any time.

If you don't already have one, it's easy to activate your online account now.