How to tell us you're moving
Already an npower customer?
If you're already an npower Business customer, call
0845 075 0430
If we recently let you know that we’ve moved your account to our new billing system, the number is 0800 980 5505.
Lines are open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm. View call charges
Please have the following information to hand:
- Your company name
- Site address
- Date of occupancy change
- Meter readings (if available)
If you’re leaving a site we supply, please also tell us:
- Your forwarding address and phone number
- New occupier details (if known) or landlord’s name, address and phone number
Meter readings
It’s important to note down your final meter readings on the day you leave your old business premises - it’s so we can make sure your final bill is accurate.
Usually we’ll complete our change of occupier processes within about 3 weeks.
We may ask you for more information to help us confirm the change. Please don’t be offended if we do, it may be needed to help us close the previous occupier’s account. We just want to be sure all our customers pay the right amount for the energy they’ve used.
New to npower
If you’re joining npower Business as a new customer, call
0800 980 5505
Lines are open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm. View call charges
Please have the following information to hand:
- Your company name
- Site address
- Date of occupancy change
- Meter readings (if available)
If you’re moving into a site we already supply, please also tell us
- Forwarding address of previous occupier (if available)
Usually we’ll complete our change of occupier processes within about 3 weeks.
We may ask you for more information to help us confirm the change. Please don’t be offended if we do, it may be needed to help us close the previous occupier’s account. We just want to be sure all our customers pay the right amount for the energy they’ve used.
Frequently asked questions
- Why do you need my meter readings when I move?
- Why have you asked for the contact details of the incoming occupant or landlord?
- Why do you need my name on the account? I might not stay with npower?
- Will I need to set up a new contract if I change my business name, even if I’m staying in the same premises?
- Why am I still being billed for premises I’ve left?
- Why have you billed me from a different date to when I moved in/moved out?
- What if my new premises needs a new electrical or gas connection, a different type of supply or new metering?