How to read your gas meter
Your meter reading is shown on the front of your meter. The reading displays a series of digits of which the final 1 to 3 are just part units of gas used - similar to how a car mileometer works. The part units are separated by a decimal point or are highlighted in red - ignore these as we don't need to know them. You should always read the digits on your meter from left to right. Two examples of the different types of gas meters our customers have are shown below:
This gas meter is a 6 dial digital meter and reads the amount of gas used in cubic metres (m3). The reading for this meter is 052973 m3 - as you can see, we have eliminated the 'part unit' digits and only given the main units read left to right.
This gas meter is also a 6 dial digital meter but it measures the gas used in cubic feet (ft3) instead. The reading for this meter is therefore 202828 ft3 - again we have eliminated the 'part unit' digits which are highlighted in red and on a separate circular dial, and given only the main units read left to right.
Remember: Always take your meter reading from left to right. Always ignore the 'part units'.
Send an online meter reading
You can use your account number or online account to log in and send us your meter readings.
Can't find your answer online?
Please note: Our Live Chat and phone lines are very busy, and you could be waiting longer than usual while we help customers in immediate difficulty. There may be Government support available for your business so please take a few minutes to see if this could help you. We’re open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm.