Contacting your Distribution Network Operator (DNO)

Your DNO is responsible for the power supply in your area and they look after the wires and cables that connect your home or business to the National Grid. Your electricity is supplied through these wires and cables by npower.

If you lose your electricity supply and the power cut affects other houses or businesses in your area, you should call 105 or contact your DNO.

Contacting your DNO

Look at your Supply Number (also called Meter Point Administration Number or MPAN) to find the DNO short code.

Your Supply Number looks like this on your bill - the first 2 digits on the bottom row of numbers are the DNO short code:

supply number image

You can also find your Supply Number on the letters we’ve sent you - the first 2 digits are the DNO short code.

Then use the DNO short code to identify your DNO in the list below.

Distribution Business Area Covered MPID Short Code Emergency Powerloss Number Website / email Address for loss of supply issues
Electricity North West North West England NORW 16 105 enwl.co.uk/contact
enquiries@enwl.co.uk
Electricity North West Ltd, Customer Relations, 304 Bridgewater Place, Birchwood Park, Warrington, WA3 6XG
Northern Powergrid North East & North Yorkshire NEEB 15 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Northern Powergrid Yorkshire & Northern Lincolnshire YELG 23 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Scottish Power Energy Networks Cheshire, Merseyside, North Wales and North Shropshire MANW 13 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow G2 5AD
Scottish Power Energy Networks Central & Southern Scotland SPOW 18 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow G2 5AD
Scottish and Southern Electricity Networks North of Scotland HYDE 17 105 ssen.co.uk Scottish Hydro Electric Power Distribution plc, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
Scottish and Southern Electricity Networks Central Southern England SOUT 20 105 ssen.co.uk Southern Electric Power Distribution plc, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ
UK Power Networks East of England EELC 10 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks London LOND 12 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks South East England SEEB 19 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Western Power Distribution East Midlands EMEB 11 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution West Midlands MIDE 14 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South Wales SWAE 21 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South West England SWEB 22 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Energetics   GUCL 26 105 energetics-uk.com
electricityinfo@energetics-uk.com
Fenick House, Lister Way, Hamilton International Technology Park, Glasgow, G72 0FT
ESP Electricity   LENG 25 105 www.espug.com
especontrol@espug.com
ESP Electricity, Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA
GTC   ETCL 27 105 gtc-uk.co.uk
Electricity_No_Supply@gtc-uk.co.uk
GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Independent Power Networks   IPNL 24 105 gtc-uk.co.uk
electricity_no_supply@gtc-uk.co.uk
Independent Power Networks, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Harlaxton Energy Networks   HARL 29 105 harlaxtonenergynetworks.co.uk
info@harlaxtonenergynetworks.com
Harlaxton Energy Networks Ltd Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT
Leep Electricity Networks Limited   PENL 30 105 leeputilities.co.uk
electricity@leeputilities.co.uk
Leep Electricity Networks Limited, POD 53, The Greenhouse, 101-110 Broadway, MediaCityUK,M50 2EQ
UK Power Distribution   UKPD 31 105 ukpowerdistribution.co.uk
frankwelsh@ukpowerdistribution.co.uk
UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE
Energy Assets Networks Limited   UDNL 32 105 energyassetsnetworks.co.uk
infoEAN@energyassets.co.uk
Energy Assets Networks Ltd, Ship Canal House, 98 King Street, Manchester M2 4WU
Eclipse Power Networks   GGEN 33 105 eclipsepower.co.uk Eclipse Power Networks, 25 Olney Office Park, Olney MK46 5FP
Murphy Power Distribution Limited   MPDL 34 105 murphypowerdistribution.co.uk Murphy Power Distribution Limited, Hawks Green Lane, Cannock, Staffordshire WS11 7LH

Our full standards of service (PDF, 197KB) explain in further detail about compensation payments, appointment times and other matters related to electricity network operators and what they do for you.

Distribution Businesses

Electricity North West
North West, England
MPID: NORW
Short code: 16
Emergency powerloss number: 105
Contact: enwl.co.uk/contact
enquiries@enwl.co.uk
Address: Electricity North West Ltd, Customer Relations, 304 Bridgewater Place, Birchwood Park, Warrington, WA3 6XG

Northern Powergrid
North East & North Yorkshire
MPID: NEEB
Short code: 15
Emergency powerloss number: 105
Contact: northernpowergrid.com
Address: Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA

Northern Powergrid
Yorkshire & Northern Lincolnshire
MPID: YELG
Short code: 23
Emergency powerloss number: 105
Contact: northernpowergrid.com
Address: Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA

Scottish Power Energy Networks
Cheshire, Merseyside, North Wales and North Shropshire
MPID: MANW
Short code: 13
Emergency powerloss number: 105
Contact: spenergynetworks.co.uk
Address: SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow G2 5AD

Scottish Power Energy Networks
Central & Southern Scotland
MPID: SPOW
Short code: 18
Emergency powerloss number: 105
Contact: spenergynetworks.co.uk
Address: SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow G2 5AD

Scottish and Southern Electricity Networks
North of Scotland
MPID: HYDE
Short code: 17
Emergency powerloss number: 105
Contact: ssen.co.uk
Address: Scottish Hydro Electric Power Distribution plc, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ

Scottish and Southern Electricity Networks
Central Southern England
MPID: SOUT
Short code: 20
Emergency powerloss number: 105
Contact: ssen.co.uk
Address: Southern Electric Power Distribution plc, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ

UK Power Networks
East of England
MPID: EELC
Short code: 10
Emergency powerloss number: 105
Contact: ukpowernetworks.co.uk
Address: UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA

UK Power Networks
London
MPID: LOND
Short code: 12
Emergency powerloss number: 105
Contact: ukpowernetworks.co.uk
Address: UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA

UK Power Networks
South East England
MPID: SEEB
Short code: 19
Emergency powerloss number: 105
Contact: ukpowernetworks.co.uk
Address: UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA

Western Power Distribution
East Midlands
MPID: EMEB
Short code: 11
Emergency powerloss number: 105
Contact: westernpower.co.uk
info@westernpower.co.uk
Address: Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB

Western Power Distribution
West Midlands
MPID: MIDE
Short code: 14
Emergency powerloss number: 105
Contact: westernpower.co.uk
info@westernpower.co.uk
Address: Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB

Western Power Distribution
South Wales
MPID: SWAE
Short code: 21
Emergency powerloss number: 105
Contact: westernpower.co.uk
info@westernpower.co.uk
Address: Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB

Western Power Distribution
South West England
MPID: SWEB
Short code: 22
Emergency powerloss number: 105
Contact: westernpower.co.uk
info@westernpower.co.uk
Address: Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB

Energetics
MPID: GUCL
Short code: 26
Emergency powerloss number: 105
Contact: energetics-uk.com
electricityinfo@energetics-uk.com
Address: Fenick House, Lister Way, Hamilton International Technology Park, Glasgow, G72 0FT

ESP Electricity
MPID: LENG
Short code: 25
Emergency powerloss number: 105
Contact: www.espug.com
especontrol@espug.com
Address: GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP

GTC
MPID: ETCL
Short code: 27
Emergency powerloss number: 105
Contact: gtc-uk.co.uk
Electricity_No_Supply@gtc-uk.co.uk
Address: GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP

GTC
MPID: ETCL
Short code: 27
Emergency powerloss number: 105
Contact: gtc-uk.co.uk
Electricity_No_Supply@gtc-uk.co.uk
Address: GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP

Independent Power Networks
MPID: IPNL
Short code: 24
Emergency powerloss number: 105
Contact: gtc-uk.co.uk
electricity_no_supply@gtc-uk.co.uk
Address: Independent Power Networks, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP

Harlaxton Energy Networks
MPID: HARL
Short code: 29
Emergency powerloss number: 105
Contact: harlaxtonenergynetworks.co.uk
info@harlaxtonenergynetworks.com
Address: Harlaxton Energy Networks Ltd Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT

Leep Electricity Networks Limited
MPID: PENL
Short code: 30
Emergency powerloss number: 105
Contact: leeputilities.co.uk
electricity@leeputilities.co.uk
Address: Leep Electricity Networks Limited, POD 53, The Greenhouse, 101-110 Broadway, MediaCityUK,M50 2EQ

UK Power Distribution
MPID: UKPD
Short code: 31
Emergency powerloss number: 105
Contact: ukpowerdistribution.co.uk
frankwelsh@ukpowerdistribution.co.uk
Address: UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE

Energy Assets Networks Limited
MPID: UDNL
Short code: 32
Emergency powerloss number: 105
Contact: energyassetsnetworks.co.uk
infoEAN@energyassets.co.uk
Address: Energy Assets Networks Ltd, Ship Canal House, 98 King Street, Manchester M2 4WU

Eclipse Power Networks
MPID: GGEN
Short code: 33
Emergency powerloss number: 105
Contact: eclipsepower.co.uk
Address: Eclipse Power Networks, 25 Olney Office Park, Olney MK46 5FP

Murphy Power Distribution Limite
MPID: MPDL
Short code: 34
Emergency powerloss number: 105
Contact: murphypowerdistribution.co.uk
Address: Murphy Power Distribution Limited, Hawks Green Lane, Cannock, Staffordshire WS11 7LH