Loss of supply
Loss of gas supply
If you've had your gas supply cut off by a Network Engineer because of a fault with your meter please contact our call centre on:
0845 166 3320
If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8100.
Lines are open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm. (view call charges)
Out of hours, please contact our meter agent National Grid Metering on:
0845 606 6766 (24 hour contact)
If you have an EGS supplied meter please contact EGS on:
01603 263 004 (24 hour contact)
What to do if you smell gas
In case of an actual or suspected gas escape you should contact the National Gas Emergency Service immediately on:
0800 111 999
Lines are open 24 hours a day, 365 days a year (view call charges).
For further information relating to gas leaks go to the National Gas Emergency Service .
Gas interruption service
If we need to interrupt your gas supply, you will be notified by our Gas Operations Team.
Out of normal working hours (7pm – 8am) when most interruptions take place, the Gas Operations team of our affiliate company RWE Trading act on our behalf to support the interruption notification process.
Please ensure that your 3 Authorised Customer Contacts and the fax details that you have provided are kept up to date at all times. One of these contacts must be available and have direct access to a fax machine 24 hours a day.
You can notify us of any changes by calling:
0121 541 (2489 or 2684)
Alternatively you can fax us on:
0121 541 2674
For information about planned interruptions call National Grid Gas Plc’s 24 hour Interruption information helpline: 08457 400 000 (view call charges).
Loss of electricity supply
105 is the number to call to report or get information about power cuts, or if you’re worried about the safety of electricity cables or substations.
105 is free of charge and will put you through to your network operator. You can call 105 from most landlines and mobile phones. Find out more at.
Contacting your Distribution Network Operator (DNO)
Your DNO is responsible for the power supply in your area and they look after the wires and cables that connect your home or business to the National Grid. Your electricity is supplied through these wires and cables by npower.
If you lose your electricity supply and the power cut affects other houses or businesses in your area, you should call 105 or contact your DNO.
Look at your Supply Number (also called Meter Point Administration Number or MPAN) to find the DNO short code.
Your Supply Number looks like this on your bill - the first 2 digits on the bottom row of numbers are the DNO short code:
You can also find your Supply Number on the letters we’ve sent you - the first 2 digits are the DNO short code.
Then use the DNO short code to identify your DNO in the list of Distribution Network Operators.
Our fullexplain in further detail about compensation payments, appointment times and other matters related to electricity network operators and what they do for you.
What to do if you smell gas
For further information relating to gas leaks go to the.