If you've had your gas supply cut off by a Network Engineer because of a fault with your meter please contact our call centre on:

0845 166 3320

If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0330 100 8100.

Lines are open Monday to Thursday from 8:30am to 5:30pm, Friday from 8:30am to 5:00pm. (view call charges)

Out of hours, please contact our meter agent National Grid Metering on:
0845 606 6766 (24 hour contact)

If you have an EGS supplied meter please contact EGS on:
01603 263 004 (24 hour contact)

What to do if you smell gas

In case of an actual or suspected gas escape you should contact the National Gas Emergency Service immediately on:

0800 111 999

Lines are open 24 hours a day, 365 days a year (view call charges).

  • Don't turn on any electrical switches
  • Don't smoke, use matches or naked flames
  • Don't use a mobile phone near a suspected leak
  • Don't leave it to someone else to report the incident - you could be putting yourself and others at risk
  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the affected area

For further information relating to gas leaks go to the National Gas Emergency Service .

If we need to interrupt your gas supply, you will be notified by our Gas Operations Team.

Out of normal working hours (7pm – 8am) when most interruptions take place, the Gas Operations team of our affiliate company RWE Trading act on our behalf to support the interruption notification process.

Please ensure that your 3 Authorised Customer Contacts and the fax details that you have provided are kept up to date at all times. One of these contacts must be available and have direct access to a fax machine 24 hours a day.

You can notify us of any changes by calling:

0121 541 (2489 or 2684)

Alternatively you can fax us on:
0121 541 2674

Email: gas.demand.forecasting@npower.com

For information about planned interruptions call National Grid Gas Plc’s 24 hour Interruption information helpline: 08457 400 000 (view call charges).

Visit the Internet warning information service

105 is the new number to call to report or get information about power cuts, or if you’re worried about the safety of electricity cables or substations.

Power cut? Call 105

105 is free of charge and will put you through to your network operator. You can call 105 from most landlines and mobile phones. Find out more at powercut105.com .

If you need to contact your Distribution Network Operator (DNO), here’s a list of DNO contact details.

Contacting your Distribution Network Operator (DNO)

Your DNO is responsible for the power supply in your area and they look after the wires and cables that connect your home or business to the National Grid. Your electricity is supplied through these wires and cables by npower.

If you lose your electricity supply and the power cut affects other houses or businesses in your area, you should call 105 or contact your DNO.

Contacting your DNO

Look at your Supply Number (also called Meter Point Administration Number or MPAN) to find the DNO short code.

Your Supply Number looks like this on your bill - the first 2 digits on the bottom row of numbers are the DNO short code:

Supply numbers

You can also find your Supply Number on the letters we’ve sent you - the first 2 digits are the DNO short code.

Then use the DNO short code to identify your DNO in the list below.

Distribution Business Area Covered MPID Short Code Emergency Powerloss Number Website / email Address for loss of supply issues
Electricity North West North West England NORW 16 105 enwl.co.uk/contact
enquiries@enwl.co.uk
Electricity North West Ltd, Customer Relations, 304 Bridgewater Place, Birchwood Park, Warrington, WA3 6XG
Energetics GUCL 26 105 energetics-uk.com
electricityinfo@energetics-uk.com
Fenick House, Lister Way, Hamilton International Technology Park, Glasgow, G72 0FT
ESP Electricity LENG 25 105 www.espug.com
especontrol@espug.com
ESP Electricity, Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA
G2 Energy Networks Limited GGEN 33 105 enquiries@g2energy.co.uk G2 Energy, 25 Olney Office Park, Olney, MK46 5FP, United Kingdoms
GTC ETCL 27 105 gtc-uk.co.uk
Electricity_No_Supply@gtc-uk.co.uk
GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Harlaxton Energy Networks HARL 29 105 harlaxtonenergynetworks.co.uk
info@harlaxtonenergynetworks.com
Harlaxton Energy Networks Ltd Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT
Independent Power Networks IPNL 24 105 gtc-uk.co.uk
electricity_no_supply@gtc-uk.co.uk
Independent Power Networks, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Northern Powergrid North East & North Yorkshire NEEB 15 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Northern Powergrid Yorkshire & Northern Lincolnshire YELG 23 105 northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Leep Electricity Networks Limited PENL 30 105 leeputilities.co.uk
electricity@leeputilities.co.uk
Leep Electricity Networks Limited, POD 53, The Greenhouse, 101-110 Broadway, MediaCityUK,M50 2EQ
Scottish and Southern Electricity Networks North of Scotland HYDE 17 105 ssen.co.uk Scottish Hydro Electric Power Distribution plc, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
Scottish and Southern Electricity Networks Central Southern England SOUT 20 105 ssen.co.uk Southern Electric Power Distribution plc, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ
Scottish Power Energy Networks Cheshire, Merseyside, North Wales and North Shropshire MANW 13 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, 3 Prenton Way, Prenton, CH43 3ET
Scottish Power Energy Networks Central & Southern Scotland SPOW 18 105 spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, Strathkelvin House, Campsie Road, Kirkintilloch, G66 1RN
UK Power Distribution UKPD 31 105 ukpowerdistribution.co.uk
frankwelsh@ukpowerdistribution.co.uk
UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE
UK Power Networks East of England EELC 10 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks London LOND 12 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks South East England SEEB 19 105 ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Utility Distribution Networks Limited UDNL 32 105 udnetworks.co.uk
info@udnetworks.co.uk
Utility Distribution Networks Limited, Ship Canal House, 98 King Street, Manchester, M2 4WU
Western Power Distribution East Midlands EMEB 11 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution West Midlands MIDE 14 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South Wales SWAE 21 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South West England SWEB 22 105 westernpower.co.uk
info@westernpower.co.uk
Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB

Our full standards of service (PDF, 298KB) explain in further detail about compensation payments, appointment times and other matters related to electricity network operators and what they do for you.

  • Don't turn on any electrical switches
  • Don't smoke, use matches or naked flames
  • Don't use a mobile phone near a suspected leak
  • Don't leave it to someone else to report the incident - you could be putting yourself and others at risk
  • Do put out naked flames
  • Do keep people away from the affected area
  • Do open doors and windows

For further information relating to gas leaks go to the National Gas Emergency Service .