The principal terms is a summary of the key parts of the conditions of supply.

If you aren’t sure which conditions apply to your contract, or you agreed your contract before the dates shown below, please contact us.

If you’re on our out of contract (deemed) rates, please see our deemed rates page.

April 2020

These conditions apply to:

All npower Business customers with effect from 1 April 2020

Conditions of supply (PDF, 709 KB)

Principal Terms (PDF, 572 KB)

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